With Thanksgiving right around the corner, it is great to take a moment to appreciate all customers that you work with. Every business has its specific rules, dynamics, and particularities. More often than not, you can’t summarize these in a short five-step guide or rule book. No matter the industry, there is one universal rule: do all you can to treat customers right. Sure, it’s important to smile, attend to your clients quickly and solve their problems, but making it in today’s business environment means stepping up in the client service game to treat customers right.
Businesses Need Sophisticated Customer Service
In today’s business environment, stories are crucial to your brand’s identity. Consumers want to engage with businesses that not only have a distinct personality, but also look past their clients’ check book to treat them as human beings.
High-quality products aren’t enough anymore; modern consumers want to relate to the businesses they shop from. In today’s world, the customer has all of the power. Treating them with authenticity is extremely important because if they aren’t satisfied with your service, they have no problem moving on to someone better.
The problem is that a negative experience can quickly expand to your customer’s network. News travels fast in today’s overly connected world, and it can snowball into a PR nightmare for your business. On the contrary, a particularly positive experience with a brand can also spread like wildfire. Consumers are quick to share their experiences with their peers, both positive and negative. Authentic relationships are the best way to show everybody in your network that your business cares about their customers, allowing them to stay loyal to your service offerings.
What strategies can you use to develop a long-term relationship with your audience and establish yourself as an authentic brand?
Here are some ideas:
1. Respond to Your Customers’ Needs Quickly
When a customer reaches out to you, be sure to respond in a timely manner and when you do, focus on solving their question rather than answering just to answer. Keeping customers on board is cheaper than converting new ones but that should not be your reason to responding in a prompt fashion, show them you care.
Analyze the speed of your responses and on what terms past conflicts have ended a relationship with you. If your solution-driven replies become a roadblock in solving a problem, your customers might start considering a more efficient competitor.
2. Personalize Your Messages
Every interaction you have with your audience should cater to their specific needs. Your customers need to feel appreciated, understood and heard, especially when they are feeling hopeless.
3. Listen to Your Customers
You do not need complicated solutions to improve your client service. It can be rather simple: listen to what they have to say. Take time to discovery what their needs are, their project objectives, and begin to connect your services to their vision. If you do not carry the services for solution, continue the conversation with them about other avenues available or refer them to someone who can move their project further.
An authentic interest in the satisfaction of your customers will encourage them to have positive reviews about your brand. There is power in your audience, be sure to respect it.
At MAYO Designs, we focus on team building, effective communication, positive attitudes, solution driven approaches and developing long-term relationship with our customers. To learn more about us, check out our other blog articles.