Guarantee & Protection Policies
MAYO Designs hosts our websites on dedicated virtual servers at Media Temple. Media Temple delivers a full spectrum of hosting solutions, each with remarkable performance, convenient management, and live, US-based experts we can talk to anytime.
Media Temple offers a 99.99% service Uptime Guarantee on our DV products*. If we ever fall short, you get 20% of your monthly hosting fee back for each 20 minutes of downtime that month. That’s the DV 20/20 Uptime Guarantee.
Uptime is defined as servers having power, connectivity to the Internet, and being responsive to a ping. Creditable downtime excludes service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time, of which you have been notified or have been made public via Media Temple announcement; (2) emergency maintenance, (3) interruptions caused by you from your configuration, custom scripting, coding or the installation of third-party applications; (4) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (5) causes beyond our control or that are not reasonably foreseeable; (6) outages related to the reliability of certain programming environments, (7) distributed denial of service (DDOS) attacks, and (8) problems caused by your physical location.
In the event that downtime exceeds 20 minutes in a particular month (as solely determined by us), you may request a credit of 20% of your monthly hosting fee for that month for each 20 minutes of downtime, up to a maximum credit of 100% of your monthly hosting fee. You are responsible for reporting a downtime event and must request a credit within five (5) days of experiencing a downtime event.
Credit is forfeited if your service is terminated. Credit has no cash value and cannot be converted to refunds. Credit may be used only for the purchase of further products and services from Media Temple, and is exclusive of any applicable taxes. Credit is your sole remedy for any downtime experienced.
Media Temple’s Terms of Service Still Apply
This Agreement is governed by and incorporated into Media Temple’s standard Terms of Service.
* DV Products include VPS Hosting (DV and DV-Developer), Managed Hosting, and Dedicated Server.
Overnight Prints guarantees your satisfaction, or we will gladly reprint your order or provide compensation. Overnight Prints is proud of its products and we know that you will be just as proud to pass them out, mail them, or use them to represent your business. It is that reason that allows us to offer a satisfaction guarantee. We use the thickest stock in the industry along with the highest level of CMYK printing available to the general public.
On the off chance you are not satisfied with your product, contact our Customer Care department either by phone 714.838.8888 or email [email protected] 24 hours a day, 7 days a week.
Please be aware that due to the nature of four-color (CMYK) printing, we cannot print every color available on a computer monitor. Monitors show colors in RGB format while printing uses CMYK colors. Many of the colors you see on your monitor do not exist in printed color. By designing in CMYK colors, your colors are more likely to print to your satisfaction. We do not color match; instead, we offer the industry standard in “pleasing color” and will make any reasonable adjustments to help correct submitted files. If Overnight Prints cannot correct the file or reprint to “pleasing color” standards, then we will issue an Return Merchandise Authorization (RMA) and determine compensation once the product is returned.
While Overnight Prints takes every precaution to make sure there are no errors on your products, we do not check for spelling or grammar, nor do we censor. We hope you have a wonderful experience with our website and our products are everything you are looking for, however we understand sometimes errors occur by either us or you.
Overnight Prints is responsible for improper cutting, color drift, printing delays, and printing quality. The customer is responsible for files without full bleed or with incorrect color selection, incorrect resolution, incorrect file dimensions, visible crop marks, incorrect card orientation, and spelling or grammar errors. These errors are not a valid reason for reprint or compensation and are not covered by this guarantee.
You can always send your file in to our File Help department if you are unable to correct these issues yourself, a complimentary service offered by Overnight Prints. This is especially beneficial for those customers uploading their files as often simple mistakes are made that could deem your product uncovered by this guarantee. Our Customer Care team and our File Help team are ready and waiting to help you with your files, place an order and track your package to your door.
Please read the Terms Of Service before ordering as it may help answer any questions you might have, and our guarantee is governed by the Terms of Service. Before Printing it may be beneficial to read some of our guides. Below are links to useful information.