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Client Satisfaction Survey
Hosting & Maintenance Satisfaction Survey
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This field is for validation purposes and should be left unchanged.
By taking time to share a few thoughts with us on your experience, you are helping us discover ways to improve the service we provide you. Thank you in advance for your time. This form can be kept confidential, and won't be shared with your account director if you prefer us not to.
Email
(Required)
Would you like us to share your answers with your account team?
(Required)
Yes
No
Overall Performance
How satisfied are you with the overall reliability and performance of your website hosting?
(Required)
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
How would you rate the uptime of your website over the past year?
(Required)
Below Expectations
Meets Most Expectations
Fully Meets Expectations
Exceeds Expectations
Have you experienced any unexpected downtime or performance issues?
(Required)
Yes
No
If yes, please describe
(Required)
Security + Protection
How confident do you feel about the security of your website (protection from hacking, malware, and data breaches)?
(Required)
Not Confident
Somewhat Confident
Confident
Very Confident
How satisfied are you with our spam and malware management tools?
(Required)
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Maintenance + Updates
How well do you understand the maintenance tasks included in your plan (plugin updates, backups, performance monitoring, etc.)?
(Required)
No Understanding
Limited Understanding
Strong Understanding
Full Understanding
How would you rate the timeliness of our responses when you contact us about your website (e.g., updates, changes, or support requests)?
(Required)
Not Timely
Somewhat Timely
Mostly Timely
Very Timely
Compliance + Best Practices
How important are the following to you?
ADA (Accessibility) Compliance
(Required)
Not Important
Somewhat Important
Mostly Important
Very Important
SSL Certificate and Encryption
(Required)
Not Important
Somewhat Important
Mostly Important
Very Important
Privacy Policy and Data Compliance (GDPR, CCPA)
(Required)
Not Important
Somewhat Important
Mostly Important
Very Important
Website Performance Optimization
(Required)
Not Important
Somewhat Important
Mostly Important
Very Important
Regular Website Backups
(Required)
Not Important
Somewhat Important
Mostly Important
Very Important
How well do you feel your website currently meets the above standards?
(Required)
Poor
Fair
Good
Excellent
Would you be interested in more guidance or education about best practices for website security and compliance?
(Required)
Yes
Maybe
No
Open Feedback
What’s one thing we could do to improve your hosting or maintenance experience?
What do you value most about these services?
Would you be willing to provide a Google review?
(Required)
Not at this time
Yes
Thank you for your willingness to leave MAYO a Google review.
Please follow
this link
to share your experience and help others learn about our services. Your feedback is greatly appreciated!
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