Hosting & Maintenance Satisfaction Survey

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This field is for validation purposes and should be left unchanged.

By taking time to share a few thoughts with us on your experience, you are helping us discover ways to improve the service we provide you. Thank you in advance for your time. This form can be kept confidential, and won't be shared with your account director if you prefer us not to.

Email(Required)

Would you like us to share your answers with your account team?(Required)

Yes

Overall Performance

How satisfied are you with the overall reliability and performance of your website hosting?(Required)

Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied

How would you rate the uptime of your website over the past year?(Required)

Below Expectations	Meets Most Expectations	Fully Meets Expectations	Exceeds Expectations

Have you experienced any unexpected downtime or performance issues?(Required)

Yes

If yes, please describe(Required)

Security + Protection

How confident do you feel about the security of your website (protection from hacking, malware, and data breaches)?(Required)

Not Confident	Somewhat Confident	Confident	Very Confident

How satisfied are you with our spam and malware management tools?(Required)

Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied

Maintenance + Updates

How well do you understand the maintenance tasks included in your plan (plugin updates, backups, performance monitoring, etc.)?(Required)

No Understanding	Limited Understanding	Strong Understanding	Full Understanding

How would you rate the timeliness of our responses when you contact us about your website (e.g., updates, changes, or support requests)?(Required)

Not Timely	Somewhat Timely	Mostly Timely	Very Timely

Compliance + Best Practices

How important are the following to you?

ADA (Accessibility) Compliance(Required)

Not Important	Somewhat Important	Mostly Important	Very Important

SSL Certificate and Encryption(Required)

Not Important	Somewhat Important	Mostly Important	Very Important

Not Important	Somewhat Important	Mostly Important	Very Important

Website Performance Optimization(Required)

Not Important	Somewhat Important	Mostly Important	Very Important

Regular Website Backups(Required)

Not Important	Somewhat Important	Mostly Important	Very Important

How well do you feel your website currently meets the above standards?(Required)

Poor	Fair	Good	Excellent

Would you be interested in more guidance or education about best practices for website security and compliance?(Required)

Yes	Maybe	No

Open Feedback

What’s one thing we could do to improve your hosting or maintenance experience?

What do you value most about these services?

Would you be willing to provide a Google review?(Required)

Not at this time

Yes

Thank you for your willingness to leave MAYO a Google review. Please follow this link to share your experience and help others learn about our services. Your feedback is greatly appreciated!

Client Satisfaction Survey